At JUDHUR NATURALS we take care to ensure that our stocks are of top quality and in good condition. However, all products are subject to availability.
Products found on our website are sourced from remote locations in India. So, where there are seasonal shortages or transit delays due to unforeseen circumstances, we at JUDHUR NATURALS may temporarily restrict or withdraw products from sale, this could apply even after placing an order. In such cases where a complete order cannot be fulfilled, JUDHUR NATURALS will inform the buyer who will be given alternative options.
What If a product is out of stock?
Give us a shout and we will do our best to source it for you.
Returns, Refund and Exchange
We are easy people to deal with and our return policy is no different. Since we are just starting up, we don’t yet have a sophisticated inventory management system to handle returns automatically. But hey, don’t worry about that. If you believe you have received
Write to us within 48 hrs. of delivery of the product on firstname.lastname@example.org. We will figure out a way to address your concerns. Do not forget to quote your order no and attach image/s of the defective/damaged/incorrect product. Once we have verified your concern and authorized the return, we may offer you either of the following options
But before you decide to write that mail, do take a moment to appreciate that our products are all handmade and could well have a few irregular waves, variations in shapes, or differences in colors. Do not construe these aberrations as defects. After all, they lend tenability to the fact that our products are not machine-made.
Exchange is our first preference.
If a refund is unavoidable, do make note of the following points.
Under no circumstance would we refund the amount if,
Apart from the ones stated above, should you have any other reasons for wanting to return the product, let’s have a chat. We are sure we can find a mutually agreeable solution.
Not that you would want to do it, but just in case you want to cancel your order, you can do so before the product has been dispatched. Our systems are currently not geared to accept cancellation post-dispatch of the product.